aV
adele V
1 reviews | Active since Sept 2009
03 Dec 2025, 15:34
Poor customer service!
I queried why my premium was not lowered with the interest rate decrease. First response: My email address is not recognized and I should use my registered email (The same email address Wesbank sends my statements) Phase 2: Advised the premium remains the same Phase 3: They dont assist queries on behalf of clients
I AM THE CLIENT! I WANT TO KNOW WHY MY INSTALLMENTS HAVE NOT BEEN LOWERED DUE TO 25 BASIS POINTS DECREASE! Reference on email : *** (#***)
Ive never received this type of service from Wesbank before. Stunned!
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WesBank's replyOfficial
03 Dec 2025, 15:43Dear Adele De Villiers,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply03 Dec 2025, 15:43
Official
Dear Adele De Villiers,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution