VV
Vernon V
1 reviews | Active since Aug 2025
26 Aug 2025, 16:54
Poor Customer Service
Very poor customer service. I had a very urgent enquiry that need urgent attention. I sent though all the requested documentation that they requested more than a week ago and still up to date i have not received any feedback from them. I spoke to someone in collections department who put me through to someone and I waited ±25minultes on the line that my airtime eventually ran out because of waiting and waiting and waiting to be assisted.
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WesBank's replyOfficial
27 Aug 2025, 08:27Dear Vernon S
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply27 Aug 2025, 08:27
Official
Dear Vernon S
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution