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Suzan N
1 reviews | Active since Aug 2020
08 Aug 2020, 10:16
Poor customer service
We have an account with Westbank which we app**** for payment for COVID-19 relief for April , May and June which it was approved and we signed the documents and returned back to them. Now the problem is our account shows that we are in arrears as is giving me a bad name on the on ITC as the arreas are showing. We have send numerous email we spoke to different consultants and they promised they will sort it out but still they haven't sorted it out and they are not responding to our emails either. I called on Friday they said no one is there to assist me they will be available on Tuesday. Kindly assist me with this matter
Helpful (0)
Replies (3)0
Replies (3)
WesBank's replyOfficial
11 Aug 2020, 08:44Dear Suzan Nkadimeng,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply11 Aug 2020, 08:44
Official
Dear Suzan Nkadimeng,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
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Suzan N's updateReviewer Update
13 Aug 2020, 12:14Good day
I am not impressed at all my queries is still not resolved and Ms Hogins from Westbank called me on the 11.08.2020 and told me the problem has been resolved but to my surprise nothing has been resolved
I am not impressed at all my queries is still not resolved and Ms Hogins from Westbank called me on the 11.08.2020 and told me the problem has been resolved but to my surprise nothing has been resolved
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Suzan N's update13 Aug 2020, 12:14
Reviewer Update
Good day
I am not impressed at all my queries is still not resolved and Ms Hogins from Westbank called me on the 11.08.2020 and told me the problem has been resolved but to my surprise nothing has been resolved
I am not impressed at all my queries is still not resolved and Ms Hogins from Westbank called me on the 11.08.2020 and told me the problem has been resolved but to my surprise nothing has been resolved
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Suzan N's updateReviewer Update
22 Aug 2020, 19:01Would like to thank hello Peter for helping me getting my problem solved thank you
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Suzan N's update22 Aug 2020, 19:01
Reviewer Update
Would like to thank hello Peter for helping me getting my problem solved thank you