Poor Customer Service and No Feedback from WesBank!

Last week I posted about poor customer service from WesBank. It's very unfortunate that even though I received a call from this bank after my complaint on this platform, the matter has been resolved. I've been waiting for a refund since the 30th of December last year. I'm being told different stories every time. When I followed up with the Consultant on Sunday, I was informed that my refund was cancelled last week Thursday; however, I only spoke to the person that attended to my complaint on Tuesday. Who told who to cancel my refund I don't know. I'm super frustrated and disappointed with this bank. I was told that the matter was escalated but it seems like even the seniors do not know what they are doing. Right now I rate this bank 0/10 compared to ABSA which funded by other vehicles.