Poor Customer Service and Inconsiderate behavior by Wesbank

I went under debt review in 2018 and I paid off my account with Wesbank and direct axis in June 2023. I am still being flagged as a "WESBANK Bad account / Bad Tagged / Account not conducted well / NCA Application for Debt Review ".

As mentioned all my accounts were settled, by law once you pay your accounts and are out of debt review and issued with a certificate, you start on a clean slate, meaning ones history of once being under debt review should not be used against me when applying for finance and/or credit.

I have tried everything I can but Wesbank and Direct Axis are refusing to update my status on their system.

I am utterly disappointed and frustrated considering the fact that my previous car finance were with Wesbank from 2001 and I had never ever skipped a payment.