MW
Mervyn W
1 reviews | Active since Aug 2013
05 Feb 2024, 11:36
Poor customer service
POOR SERVICE!!! Application approved in minutes….. but then validation starts that takes 3 full days!!!
Helpful (0)
Replies (2)0
Replies (2)
WesBank's replyOfficial
05 Feb 2024, 12:06Dear Mervyn de Wet
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply05 Feb 2024, 12:06
Official
Dear Mervyn de Wet
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
MW
Mervyn W's updateReviewer Update
06 Feb 2024, 11:24…. and still nothing and the only way to get feedback is to phone again and again. Then they send more requirements and although sent again, when you phone them they ask you if you did reply to their mail without checking themselves. Then, mail is found whilst you wait and say that they will link it and escalate it….
MW
Mervyn W's update06 Feb 2024, 11:24
Reviewer Update
…. and still nothing and the only way to get feedback is to phone again and again. Then they send more requirements and although sent again, when you phone them they ask you if you did reply to their mail without checking themselves. Then, mail is found whilst you wait and say that they will link it and escalate it….