RD
Refilwe D
1 reviews | Active since Jul 2011
30 Jun 2020, 13:25
Poor customer service - accounts
With the beginning of the Lockdown I app**** for payment holiday with Wesbank. Now they say my account is in arrears when I have an addendum in place. No one is available to assist me. I have been trying to contact them from 29 June and 30 June all day, I cannot seem to get hold of anyone. What makes me upset is that they will blacklist me as a bad payer when that is not the case. I am really upset, more upset becuase I cannot get hold of anyone to assist me.
Helpful (0)
Replies (3)0
Replies (3)
WesBank's replyOfficial
30 Jun 2020, 17:56Dear Refilwe
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
WesBank's reply30 Jun 2020, 17:56
Official
Dear Refilwe
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
RD
Refilwe D's updateReviewer Update
01 Jul 2020, 08:17What is the reference number for?
RD
Refilwe D's update01 Jul 2020, 08:17
Reviewer Update
What is the reference number for?
RD
Refilwe D's updateReviewer Update
04 Jul 2020, 15:14Thank you Wesbank for resolving my query. My only concern with you is that twice I have had to go through Hellopeter to get my query resolved. I am sure you can do better, please do not take us your clients for granted. It shouldnt be a matter of the one who shouts the loudest gets assistance.
RD
Refilwe D's update04 Jul 2020, 15:14
Reviewer Update
Thank you Wesbank for resolving my query. My only concern with you is that twice I have had to go through Hellopeter to get my query resolved. I am sure you can do better, please do not take us your clients for granted. It shouldnt be a matter of the one who shouts the loudest gets assistance.