1 reviews | Active since Apr 2010
Poor Customer Service
<p>I moved from Standard Bank to FNB. On 02-08-2016 I called Wesbank at 15:46 and spoke to Daniel to move my debit order to the FNB account. He said this would be done and the debit order due on 25-08-2016 would be from my FNB account. Guess what, It still ran off my Standarrd Bank account. The Standard Bank account is now overdrawn and I will be charged for this by Standard Bank. How *********** are you guys. Please sort this out. This will more than likely go on my credit record but i guess you guys don't really care as its the customers problem. </p>
Good day,
Thank you for bringing your concerns to our attention and affording us the opportunity to rectify where we have fallen short.
We have been in contact with you to discuss the sequence of events that led to your frustration, and wish to sincerely apologise for any inconvenience caused. The new banking details has been updated and confirmation provided.
We trust that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank
Good day,
Thank you for bringing your concerns to our attention and affording us the opportunity to rectify where we have fallen short.
We have been in contact with you to discuss the sequence of events that led to your frustration, and wish to sincerely apologise for any inconvenience caused. The new banking details has been updated and confirmation provided.
We trust that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank