Poor Customer Service

Good Day,

I am very disappointed with the Level of Customer service received from WesBank. It's been days now since I require assistance. I've spent tons amounts on airtime just to get through to someone who can assist but instead my call either cuts, gets dropped or I am put through to different consultant with no help. I've been a loyal customer to WesBank for 5 years but little did I would get this pathetic service. I've been also advised that Pretty Dhlamini is dealing with my account and also tried to get hold of her a million times with no luck. I've also left messages for her to call me until this day she never returned my call.

I am also not satisfied with the lengthy process that WesBank has when you call them as you need to follow prompts first and then it takes you roughly 15/20 minutes to actually get through to someone that you can speak to.