OM
Ornet M
1 reviews | Active since Sept 2017
15 Sept 2023, 13:17
Poor customer service
My account was settled & closed. I requested one of my vehicle extended warranty to be cancelled also, the warranty had not started so they gave full refund back into the Wes bank VF account, which was settled & closed.
I informed Wesbank & requested a refund, they asked for PoP to validate the source of funds, I sent them PoP on 31 Aug 2023, every time i call for feedback I am told they will escalate the matter.
What should I do to get my money & how long does validation take?
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WesBank's replyOfficial
15 Sept 2023, 13:26Dear Ornet M,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply15 Sept 2023, 13:26
Official
Dear Ornet M,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution