RK
Rodney K
1 reviews | Active since Jun 2016
23 Feb 2022, 13:35
Poor customer service
Extremely poor customer service department. I had a basic query and they responded after 6 days, only to tell me they cannot assist me as i sent a mail from a different mailbox. I tried calling them and there automated calling system is extremely slow explaining many things, bearing in mind that we customers pay alot more for the shared call number. Was unable to get through to any service consultant as i was on hold.
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WesBank's replyOfficial
28 Feb 2022, 19:24 Dear Rodney, We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter. Regards, WesBank Service Resolution
WesBank's reply28 Feb 2022, 19:24
Official
Dear Rodney, We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter. Regards, WesBank Service Resolution