Poor Customer Service

I am much disappointed on the service from Wesbank. I settled my Vehicle account on the 5th of May 2022, yet I have not received my log book. I have been sending follow up emails to Wesbank, and they not responding to my enquiry, instead they keep sending me the same email/message. Every time I try to explain myself, they send the same email again. I am now tired of responding to these emails cause there is no development. Below is a response email I always get from Wesbank:

Good day Sir/Madam,

Thank you for your email.

Kindly clarify the nature of your request for further assistance.

We look forward to your response.

We would like to take this opportunity to thank you for entrusting WesBank with your finances.

Yours in service,

Customer Service Centre

***

www.wesbank.co.za

Fax: ***