POOR CUSTOMER SERVICE

What a sh*t show. I don't know what circus you guys have going on there but you need to get your act together. We are in a pandemic, the economy is bad & Wesbank wants to just pile on the misery. I Wesbank requested proof of insurance which was sent. on 03/02/2021 I received a confirmation email from them stating that they received the proof of insurance on my vehicle and that they have updated my account accordingly. On 11/02/2021 I receive a statement the reflects an increase of R1100 on my next installment. I query this and I am told they need proof of insurance???? I send the proof of insurance again, this time I send it along with POP that shows a monthly premium paid to the insurer and that the car is covered currently and they respond on 15/05/2021 thanking me for supply proof of insurance and they will update my account accordingly. Today 16/02/21 I ask for an updated statement and it still reflects the additional R1100 amount on my installment, when I query this I am asked for proof of insurance AGAIN????? DON'T THEY KEEP RECORD OF THEIR OWN REQUESTS, WHY SHOULD I PAY THEIR INSURANCE PREMIUM ALONG WITH MINE CONCURRENTLY, IS THAT NOT DUAL INSURANCE???? I WANT THIS RESOLVED TODAY!!!