Poor customer service..

I've tried to email wesbank proof of my insurance as requested but the email addresses does not work. After asking an agent for an alternative email address I was sent the same email address which still did not work. I then sent the proof to *** and they did not bother to confirm that they received the document. Now they are threatening to load their own policy and deduct the amount from my account. Their phones ring unanswered until the caller runs out of airtime.. really disappointed in their poor customer relations.