Poor Customer service

I received an e-mail stating that they are going to increase my monthly payment after Covid 19 support. I emailed them to request an explanation, no response. Phoned them. No answer I then settled the outstanding amount and received the auto reply. I emailed them again to follow up on the progress. No response again. No answer at call centre again. Wesbank On-line is not helping either. I can’t track progress on that either. Can someone from Wesbank please contact me? I am not impressed by the service department of Wesbank.