Poor customer service

After having financed two vehicles with them since 2017 and never missing a single payment I am very disappointed with the service.

Wesbank is blaming poor service on reduced staff numbers due to Covid. This a very poor excuse. Service levels are non-existent. Numerous other large businesses have successfully navigated Covid related challenges without compromising on service, or at least not to the extent that Wesbank has. Finding a contact number is next to impossible, email requests take 8 days to be tended to. When the reply finally comes it is of no help whatsoever with no intention of wanting to actually provide assistance.

I will not be eager to finance any future assets through Wesbank. I have received outstanding service from other institutions in the last two years.