1 reviews | Active since Mar 2009
Poor customer service
I app**** for vehicle finance with FNB and was put through to Akeesh. They requested a whole lot of documents which I sent. They then come back to state the deal is with the dealer and I must contact the dealer. Wesbank gave me an interest rate of 13% FNB being my bank gives me a rate of 12.5%?? yet I have been banking with you for over 7 years. I have more than 3 accounts with you with a large savings account of 90 000. I was now contacted by Akeesh who is rude as hell and really needs a wake up call on how to speak to customers. Who told me that he cannot do anything better, I requested to cancel my accounts and he states I must go to a branch. I then requested this over email as every interaction was over email and he refused to do this.As a customer I am requesting this and it is my right as per the Fais Ombudsman to have communication in writing,I work for a large insurance company and I don't think you would like me to take this up with the Registra or FSB. Futhermore how do you employ consultants like Akeesh? Cannot speak, speaks to fast, rude and arrogant - I want to cancel all my banking accounts with you for myself and partner and I will get my parents to do the same. <div><br></div><div><em>(Supplier name changed from First National Bank to Wesbank by Hellopeter.com)</em></div>
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
The concerns raised herein were taken under advi*****t and we duly reviewed the interest rate offering. We both delighted to have concluded this deal successfully and thank you for making the FirstRand Bank your asset financier of choice.
We trust that this is in order whilst assuring you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
The concerns raised herein were taken under advi*****t and we duly reviewed the interest rate offering. We both delighted to have concluded this deal successfully and thank you for making the FirstRand Bank your asset financier of choice.
We trust that this is in order whilst assuring you of our best intentions at all times.
Yours sincerely,
WesBank