MvdM
Monique van der Merwe
1 reviews | Active since Jun 2012
02 Feb 2025, 17:07
Poor Customer Service
Since my first email 8 January 2025 my banking details they still haven’t changed it and still I don’t get updates. I send what they ask me and when I follow up they ask the same thing. As if they don’t get my reply or they ignore me. But pay we must pay even with Bad Customer Service like this!! Ridiculous!
Helpful (0)
Replies (2)0
Replies (2)
WesBank's replyOfficial
03 Feb 2025, 07:58 Dear Monique van der Merwe,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply03 Feb 2025, 07:58
Official
Dear Monique van der Merwe,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
MvdM
Monique van der Merwe's updateReviewer Update
07 Feb 2025, 13:11Thanks for yet more poor service! Such a disappointment to have my car with you guys. Will never recommend anyone to use your service. Double Standards.
MvdM
Monique van der Merwe's update07 Feb 2025, 13:11
Reviewer Update
Thanks for yet more poor service! Such a disappointment to have my car with you guys. Will never recommend anyone to use your service. Double Standards.