Poor customer service

My name is Martina Mothapo, I have a dispute with Wesbank and was advised that Yolande Janse Van Rensburg is the only person who can assist in the matter.

For the past two weeks I have been trying to get in contact with Yolande but her number is always on voicemail, I even made time to personally go to Wesbank offices in Fairlands and was told that I cannot see her without an appointment. I need my risk profile and deal reference to be updated on their system as it is affecting my credit scoring negatively. This is a matter dating back to 2010 of which the account was settled.All applications for finance have been declined due to this, the receptionist at Fairlands was advised by Yolande that its an internal flag that other banks can't see.All of Wesbank is unable to assist and have been sent from pillar to post.I want this to be resolved asap or Wesbank will pay for all the attorney charges plus the vehicle and property that has been declined!