POOR CUSTOMER SERVICE

On 23/08/2017 at 08:00, I called the Wesbank Call Centre to inquired why I am paying for insurance through Wesbank. The consultant could not give me any details of how this happened. I then informed him I wished to cancel the policy. I was told I would be put through to the correct department. I went on hold listening to a very boring message for 20 minutes and had to terminate the call. Three more calls followed with the same results. I eventually got hold of another consultant who advised me should I cancel the policy, it could push my account into arrears as Wesbank pays the insurance up front. I then called the call centre over and over trying to speak to a team leader to be informed that they are in meetings, I was even told they spend most of their times in meetings. I was asked to leave my number for a Team Leader to call me back. I never ever received such a call. I eventually spoke to a consultant name Vuyiswa who informed me that the previous consultant was incorrect in informing me that me account would go into arrears. This is troublesome and very irresponsible of Wesbank.