RL
Ruann L
1 reviews | Active since Feb 2021
23 Apr 2022, 09:57
Poor customer service.
I’m really disappointed in the service provided from WesBank. I’ve been battling to get a settlement letter. Once I did I made the payment in full.. they then appoint a person to handle my account. The person never responds to emails or phone calls, after 2 weeks I finally get my payed in full letter. 2 weeks later I realised I’ve still got R525 outstanding on my account and no one is getting back to me regarding why this is…
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WesBank's replyOfficial
25 Apr 2022, 07:59Dear Ruann L,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply25 Apr 2022, 07:59
Official
Dear Ruann L,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution