Poor Customer Service

I called the call centre on the 05-09-2019 to change my debit order date. I am rather disappointed with the service that i received from the customer care consultant. I tried to get information from him to become more educated regarding how the change would work. After telling him my reason for the change, I expected him to give me advice before i could make the change however his responses were of one that really did not care about the customer and i felt like I was taking up his valuable time with a query that seemed petty. I mean come on now its a charged call. If anyone should be in a hurry it should be the customer. I hope the service improves in the future. I have since registered on the website and will use that service rather than speaking to an agent with a negative attitude.