Poor Customer Centre Competence

I bought a car for one of my kids last year which was funded by Wesbank. By God’s grace, I was privileged to receive a bonus from my organization and decided to settle my account with Wesbank after on 14 months. I used the online platform, got a settlement quote and made the full payment. After the payment had been made, a further debit order went off my account. One month later, I have still not been refunded. I have already received the car’s documents and confirmation that the account has been settled. On three occasions when I spoke to agents at their Customer Service Centre, I found them grossly ***********, this after waiting more then 30 minutes before I could speak to any of them. As a private wealth client with FNB, I would have thought it would be easier and more beneficial to deal with Wesbank, but this is clearly not the case!! Please improve your online platforms so we done have to deal with your staff at all - they are clearly not skilled at all and it seems like they’ve purely been appointed to meet transformation objectives. By the way, I am a historically disadvantaged individual myself, so please don’t make any assumptions about who is raising these concerns about competence.