OM
Oscar M
1 reviews | Active since Nov 2016
03 Dec 2020, 11:33
Poor customer care from wesbank
useless service,Wesbank requested proof of comprehensive vehicle insurance. now they say WesBank will be adding a limited insurance cover to your finance account as per the terms and conditions of your credit agreement.
which i have provided and when i try to call them their number is not working or it hangs up my calls
This limited insurance cover will be added to your finance account, until we have received and confirmed that your vehicle is insured comprehensively.
Once the proof of comprehensive insurance is received, the limited insurance cover will be removed from your finance account. .
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WesBank's replyOfficial
03 Dec 2020, 13:12Dear Oscar Mthimunye,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply03 Dec 2020, 13:12
Official
Dear Oscar Mthimunye,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution