JvdH
Jo-Ann van der Heever
1 reviews | Active since Jul 2017
08 Sept 2021, 12:44
Poor customer care from employees after several requests to assist with accounts
Poor customer service, poor assistance received and employees insisting on sending sensitive information via email instead of assisting to resolve account issues to be able to upload documents. Will not be using for future finance.
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WesBank's replyOfficial
08 Sept 2021, 13:46 Dear Jo-ann V,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply08 Sept 2021, 13:46
Official
Dear Jo-ann V,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution