SM
Sibo M
1 reviews | Active since Dec 2017
09 Jan 2023, 19:04
POOR CUSTOMER CARE AND COMMUNICATION
My brother bought second car via Wesbank Finance and car within 3 days gave him problems and wesbank dnt give feedback on process of canceling a deal there some red flags which I won't mention here for now see message my brother send to wesbank representative .
Morning sir I purchased a car on 26 November 2022
Now I'm following on the case that the deal has to be canceled I was told that I should speak to you concerning the case. Can you please assist me.
The car is a Ford Ranger white in color .
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WesBank's replyOfficial
10 Jan 2023, 08:30Dear Sibo M
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply10 Jan 2023, 08:30
Official
Dear Sibo M
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution