POOR CUSTOMER ASSISTANCE TO TERMINATE VF OF FAULTY VEHICLE DELIVERED BY DEALER

Below is my cry for help to Wesbank after numerous emails and follow ups to them.

On Friday, 05 May 2023 I received a sms from Wesbank that payment of R***.xx is required from me.

I will not be making such payment due to the below dated and attached communications to Wesbank representative.

24/03/2023 Faulty vehicle delivered from Johannesburg to Port Elizabeth. 24/03/2023 Same day communication to the Dealer(Mega Auto, Boksburg) and Wesbank informing the status of the vehicle and wishing to cancel the deal. 27/03/2023 All communication between myself and the dealer and video footage and voicenotes emailed to Wesbank Rep Mpho Leboko ********* 30/03/2023 Dealer responded that the vehicle had major faults and in agreement of cancellation of the vehicle finance contract. 13/04/2023 Wesbank provided positive update as per dealer repairs will be completed and vehicle transported back to Johannesburg for Account to be settled and Finance reversed from my name.

After numerous follow up and my cry to the service centre agents and requested cancellation feedback from Mpho still to this day it has not been confirmed and NO feedback has been received from Mpho Leboko.

I urgently need a higher-level representative on this matter as it has been 1 month and 14days not in any position of this vehicle.