PM
Pakamisa M
1 reviews | Active since Nov 2019
04 Apr 2022, 12:18
Poor communication to the customer
Confirmation of Insurance back and forth.
I have been receiving messages about confirming my insurance with Wesbank. I have responded to these on a few occasions with the documentation they require. The messages have not stopped coming asking me for the very same thing. I have lost confidence in their call centre as I have waited over 40min on the line holding waiting for someone to speak to so we can fix this to no success.
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WesBank's replyOfficial
04 Apr 2022, 13:11Dear Pakamisa M,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply04 Apr 2022, 13:11
Official
Dear Pakamisa M,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution