Poor communication, lies and terrible turnaround times

<p>I moved from ABSA to FNB two years ago for my daily banking due to the excellent service FNB offers. My car was still financed with ABSA due to a better interest rate.</p> <p> </p> <p>I app**** for vehicle finance on Wednesday evening (30/11/2016) at Absa and Wesbank. I send through the required documents the first thing in the next morning. Absa came back to me within a few hours with an initial quote. My own bank (FNB/Westbank) did not reply, except that the application was received.</p> <p> </p> <p>On Friday (02/12/2016) morning I phoned Wesbank and spoke to Lindelani who said that they are still waiting for my documents. I told her that it has been send and she found it and assured me I will have a quote before close of business. I phoned again around 15:30 and again the promise to be contacted before end of business.</p> <p> </p> <p>On Monday 04/12/2016, 08:00, I phoned again and spoke to Shaun. He said he sees the documents have been received on 1/12/2016 and he will send it through for validation. So Lindelani did nothing on Friday? He came back to me within 20 minutes to inform me that their system is down.</p> <p> </p> <p>I phoned again at 10:22 on Monday to talk to a manager. The lady assisting me said the manager said their system is still down and they will get back to me. When I requested to still talk to him she said he said she must give me the message and when I asked "so he do not want to talk to me?" she said yes. She eventually put me through when I asked if I should write on Hello Peter and I was on the line for about 5 minutes before hanging up.</p> <p> </p> <p>I feel the quality of service and lies are unacceptable. How can one claim to be the best bank with service like this? </p>