IA
Ina A
1 reviews | Active since Aug 2015
25 Aug 2015, 10:17
Poor Client service
Applying for private finance is a LONG frustrating experience. I understand the admin with private financing and all the vehicle checks, inspections and test that needs to be done. I've app**** for private financing on 29 July 2015 and it is still not finalized. And if you don't call them to find out what is going on. NOTHING happens. They hardly ever get back to you or let you know what is going on with your application. BAD BAD SERVICE!!
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WesBank's replyOfficial
14 Sept 2015, 12:32Hello DJVA,
Thank you for bringing this matter to our attention.
Let me use this opportunity to humbly apologise for these unfortunate incidents. As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations.
In the processing of a private transaction, Titleguard acts as an intermediary that facilitates and validates the purchase transaction whilst insuring that due diligence is observed in the same way that a dealer would conventionally. We wish to highlight that WesBank Private Finance takes every reasonable precaution during the application process in an effort to minimise as well as mitigating the risk observed with this type of transaction. The parties concerned are also required to abide by the prescription stipulated in keeping with due process. We have subsequently concluded the deal successfully and therefore thank you for making WesBank private Finance your asset financier of choice.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention.
Let me use this opportunity to humbly apologise for these unfortunate incidents. As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations.
In the processing of a private transaction, Titleguard acts as an intermediary that facilitates and validates the purchase transaction whilst insuring that due diligence is observed in the same way that a dealer would conventionally. We wish to highlight that WesBank Private Finance takes every reasonable precaution during the application process in an effort to minimise as well as mitigating the risk observed with this type of transaction. The parties concerned are also required to abide by the prescription stipulated in keeping with due process. We have subsequently concluded the deal successfully and therefore thank you for making WesBank private Finance your asset financier of choice.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
WesBank's reply14 Sept 2015, 12:32
Official
Hello DJVA,
Thank you for bringing this matter to our attention.
Let me use this opportunity to humbly apologise for these unfortunate incidents. As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations.
In the processing of a private transaction, Titleguard acts as an intermediary that facilitates and validates the purchase transaction whilst insuring that due diligence is observed in the same way that a dealer would conventionally. We wish to highlight that WesBank Private Finance takes every reasonable precaution during the application process in an effort to minimise as well as mitigating the risk observed with this type of transaction. The parties concerned are also required to abide by the prescription stipulated in keeping with due process. We have subsequently concluded the deal successfully and therefore thank you for making WesBank private Finance your asset financier of choice.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention.
Let me use this opportunity to humbly apologise for these unfortunate incidents. As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations.
In the processing of a private transaction, Titleguard acts as an intermediary that facilitates and validates the purchase transaction whilst insuring that due diligence is observed in the same way that a dealer would conventionally. We wish to highlight that WesBank Private Finance takes every reasonable precaution during the application process in an effort to minimise as well as mitigating the risk observed with this type of transaction. The parties concerned are also required to abide by the prescription stipulated in keeping with due process. We have subsequently concluded the deal successfully and therefore thank you for making WesBank private Finance your asset financier of choice.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank