1 reviews | Active since Aug 2015
Poor Call Centre
Hi Wesbank,<br> <br> Can I kindly state that I do not appreciate the blatant disregard for customer service shown to me today. There's a lady named Bianca, who wasn't able to assist me, who then transferred me to a consultant who could. However, she did not explain what it was i needed from him which led to him transferring me, also without explaining. Where i loose my temper tho is how easy it is for your consultants to pass the buck without actually trying to assist. i do not have the minutes to call your operators all day.<br> <br> All i wanted to do was move my debit order date... That simple task.<br> <br> The point when i hung up was when i asked the last operator i was transferred to, if she had been briefed by the previous consultant regarding what it is i needed assistance with... she didn't answer but instead conveniently put me on hold for the 6th time in one call<br>
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
According to our records, your interaction with our consultant ceased when the call disconnected before the required validation could be concluded. Direct contact has subsequently been made to finalise same so that we may comply with your request.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
According to our records, your interaction with our consultant ceased when the call disconnected before the required validation could be concluded. Direct contact has subsequently been made to finalise same so that we may comply with your request.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank