Poor and unacceptable service from Wesbank.

Good Day I have received a horrible poor service from Wesbank. I have asked Wesbank to cancel the maintenance body plan that was loaded by the dealership, because the dealership has cancelled the maintenance plan on their side and they have paid a refund to Wesbank account. I have forwarded an email to Wesbank from dealership confirming that they have cancelled the maintenance plan. I have confirmed with Wesbank that they have received the amount of money that was paid by the dealership. Wesbank sent me a capital reduction letter on the 21st of march 19 with the new payment schedule of the amount that should be deducted from the 26th of March. On the 26th of March Wesbank deducted the full instalment amount which is not matching their schedule, even when I view the next payment on my account it is not matching their schedule.

I have sent 3 emails to query why are they not following the schedule that they sent me, no one responded. On Monday the 1st of April I called Wesbank to find out why are they debiting the amount that is not matching their schedule? The guy who helped me said he will escalate the matter and find someone to call me. It is Wednesday today and no one called me. I called again today 03-04-19 and the guy in the name of France said he will escalate the matter to his manager. I told him that is the response I got on Monday, he asked me to hold so that he can speak to the guy who helped me on Monday. I had to hold for almost 10 minutes waiting for France who went to speak to his colleague. Finally he came back and said the guy who helped me on Monday is still investigating the matter, and the matter has not been escalated, what matter is he investigating? Why are you not responding to my emails? Can someone do his/her job. It is tiring to call and email for one issue and no one is helping you. The dealership has cancelled the maintenance bodyline fee, so why are you still adding to an installment instead of cancelling it. I'm so exhausted and disappointed of the way I have been treated. Hopefully someone will respond and do the right thing.

Now I t have a responsibility to run after you with calls and emails, please guys be professional and do your job properly. Definitely someone is not doing his/her job. Hope to hear from you.

Thank you