Poor After service from Wesbank

Good day, I bought a BMW through wesbank. The vehicle has now been fully paid. I requested the registration papers and the person on the email did not share his/her name but said they can do change of ownership if i pay R350.00. I sent the proof of payment to the same email address on the 06th September 2021 and waited.

I called them last week to enquire about the papers and i was told that i sent the proof of payment to the wrong email address. Later i received and email saying that they sent my papers to my insurance company again the email had no name of the sender on it. I again sent the proof of payment to the given address and until today i did not hear anything from them.