Poor

I have contacted Wesbank for Covid 19 relieve. In the following months my debit order did not go off, so I accepted that the agreement was in place? However, my credit score shows that I am now in arrears. According to Wesbank I had to sign and return an agreement, which I never received?

Wesbank also admit that they did not let any debit orders go off ? Now, because I did not sign the document, I am in arrears ?? My debit order has been cancelled and I am on cash payment, WITHOUT anyone contacting me in ANY way??