AZ
Alicia Z
1 reviews | Active since Sept 2010
12 Jul 2019, 18:12
Please train your customer service staff
Dear Wesbank. If you respond to queries via email, please don't copy and paste different parts of your email in different fonts. It is very unprofessional and lazy of you. Also, writing in bold is associated with SCREAMING. PLEASE TRAIN YOUR CUSTOMER SERVICE STAFF.
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Replies (1)
WesBank's replyOfficial
15 Jul 2019, 09:03Dear Alicia Z,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS9EE56
Regards,
Annalize Joubert
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS9EE56
Regards,
Annalize Joubert
WesBank Service Resolution
WesBank's reply15 Jul 2019, 09:03
Official
Dear Alicia Z,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS9EE56
Regards,
Annalize Joubert
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS9EE56
Regards,
Annalize Joubert
WesBank Service Resolution