Please Help Me - Wesbank

Im so hurt and disappointed by wesbank car finance,

I had this car finance from 2016 during last year I had an accident so my car gearbox was dead I continued paying it until date when called them to fetch it they sent a collection Person Wes he came and made me sign papers regarding the car collection and Terms and conditions.

till date its being a month I haven't had any response from the office or anyone,

when I call they always take my account number or id number and transfer me. I will be on hold for more then 20min still no one has assisted me.

I'm just scared cause one of the consultant that transfer me said my car was handed to legal and yet I haven't received any feedback.

I just want to know what's happening as I'm being retrenched. I dnt want to have problems when applying jobs.

please help ***.