Placed on hold while Wesbank staff go home

I have app**** for vehicle finance through Wesbank as they are my first choice, for the simple reason that they have already financed two of my vehicles that I have paid off. On Thursday, 4 February 2016 I app**** for vehicle finance online. Friday, 5 February 2016 I received feedback stating that my online application was incomplete? When you complete an online application, certain fields are mandatory, and you cannot move to the next page with information missing!.<br> This morning when I called Wesbank, at just before 12:00pm today, I was greeted by Tshepo, that looked up my profile on the system after providing him with my ID number. He then requested me to hold for the marketers, as they would be able to further assist me.<br> I was then supposedly transferred, but after 15 minutes disconnected my call, and decided to call back as they have clearly 'forgotten' my call. With the second phone call I listened to the voice recording, informing me that I have called outside of their office hours, and that Wesbank closes at 12:00pm on a Saturday!!<br> <br> Why not just inform the customer that you are closing????<br> <br> Instead - I was put on hold while everyone went home! <br> <br> Terrible service!!<br>