Phoned into Wesbank call centre on the 07 November 2022 between 16h30 and 17h00 spoke to Tyrees as we settle the vehicle payment

Phoned into Wesbank call centre on the 07 November 2022 between 16h30 and 17h00 spoke to Tyrees as we settle the vehicle payment. He told us noted the courier will deliver vehicle paper and even took our address ref ***.....now Febuary 2023 . Still no paper . He is not a good agent as we were informed of the correct process upon phoning back on the 17 Febuary 2023 Tiisetso explained correct procedure. I am very upset with Tyrees and his none customer service attitude making fools of customers!!!! And we pay the airtime phoning your useless agent...like this example person. Wesbank has a bad name ...can see why...look at the quality of staff they employ