Phone the correct person

Item: WesBank
Rating: 1
Author: Jan B

I get a call from WesBank with regards to a vehicle that is financed, but the vehicle in question is not my vehicle but my contact details is linked to that vehicle so obviously an error on their side, but they are insisting that i am the person they need to speak to, i wish they will sort out there system or something so that they don't phone the wrong person every time.

Helpful (0)

Replies (2)

WesBank's replyOfficial

14 Feb 2022, 09:59

Dear Jan D,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution

WesBank's reply14 Feb 2022, 09:59

Official

Jan B's updateReviewer Update

14 Feb 2022, 12:44

Thank you Zabonize i really appreciate the quick action, someone has been in contact to resolve the matter.

Jan B's update14 Feb 2022, 12:44

Reviewer Update

Thank you Zabonize i really appreciate the quick action, someone has been in contact to resolve the matter.