TM
Tlangi M
1 reviews | Active since Aug 2012
27 Dec 2023, 11:07
Personal Loan - mistake Debit Order not Refunded
My bank account was debited for a personal loan that I had settled already. I have called more than 5 times over a week and could not be assisted. The service is very very poor, I am starting to regret as I feel unheard. I have been on hold for over 10 minutes using my airtime - the airtime cost is increasing each time I call - even though the mistake is not mine.
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WesBank's replyOfficial
27 Dec 2023, 11:42Dear Tlangi
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
WesBank's reply27 Dec 2023, 11:42
Official
Dear Tlangi
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution