YV
YOLANDA V
1 reviews | Active since Jun 2011
14 Jun 2024, 14:49
PENALTIES DUE ON A VEHICLE SETTLED IN FULL IN 2018, EXPLAIN WHAT THIS IS FOR
We settled our vehicle in 2018 and have the letter from Wesbank to prove we do not owe them any money. My husband called as he needs the vehicle's papers. According to them there is outstanding penalties now. Zandile Mncwabe let him hold on for over 13 minutes and never came back to him to let him know what these penalties are for. Can someone from Wesbank explain this as we are trying to call your so called customer care number, but nobody answers the phone.
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WesBank's replyOfficial
18 Jun 2024, 07:33Dear Yolanda V,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply18 Jun 2024, 07:33
Official
Dear Yolanda V,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution