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carl S
1 reviews | Active since Feb 2011
08 Oct 2021, 14:34
Penalized for settling car loan
Charged an early termination fee for settling my car loan. Is that even legal ito CPA? What gives Wesbank? Being a loyal paying customer counts for nothing?
Helpful (0)
Replies (4)0
Replies (4)
WesBank's replyOfficial
11 Oct 2021, 23:48 Dear CarlWe have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter. Regards, WesBank Service Resolution
WesBank's reply11 Oct 2021, 23:48
Official
Dear CarlWe have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter. Regards, WesBank Service Resolution
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carl S's updateReviewer Update
13 Oct 2021, 09:21Still waiting for that call / email. Also haven't received my settlement letter.
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carl S's update13 Oct 2021, 09:21
Reviewer Update
Still waiting for that call / email. Also haven't received my settlement letter.
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carl S's updateReviewer Update
15 Oct 2021, 16:45Still nothing.
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carl S's update15 Oct 2021, 16:45
Reviewer Update
Still nothing.
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carl S's updateReviewer Update
18 Oct 2021, 08:0310 days later - still not so much as a peep.
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carl S's update18 Oct 2021, 08:03
Reviewer Update
10 days later - still not so much as a peep.