MN
Mariette N
1 reviews | Active since Oct 2014
26 Oct 2021, 11:49
Payments not posted
It appears that Wesbank is not updating ITC and my account now shows that it's in arrears, when all payments have been taken and posted. As a result of Wesbank stating that I am in "arrears", I can not access my other funds. The call center agents also don't have answers to my questions, stating that this is as a result of my payment not being posted to my account yet, when in actual fact, this problem is been pending for more than a week...
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Replies (2)
WesBank's replyOfficial
26 Oct 2021, 12:23Dear Mariette D,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply26 Oct 2021, 12:23
Official
Dear Mariette D,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
MN
Mariette N's updateReviewer Update
27 Oct 2021, 16:07Thank you
MN
Mariette N's update27 Oct 2021, 16:07
Reviewer Update
Thank you