PAYMENT RETURNED & MY ACCOUNT PUT IN ARREARS

I changed banks and made arrangements for my debit orders to go off from the new account. This did not happen and my account was arrears at the end of Jan2015. I was contacted by Wendy Zwane to arrange for the payment to be made, which I did. She also sent me more documents to complete to have the debit orders go off the correct account, which I did. Toward the end of Feb I noticed that the debit order still did not go off thus my account was in arrears again. I've sent numerous emails to Wendy Zwane + the customer services with no reply. I've also paid in the instalment to the account that was previously given to me but this payment was returned after 3 days with no explanation. I've been transferred from one *********** person to the next via the call centre. A total of 57 minutes spent holding with no avail. What I did find out was that Wendy Zwane is no longer managing my account, but Tumi Makgamatha. The call centre agent gave me Tumi's DIRECT LINE which ends up in an automated voice over the phone and call centre music again!! In the meantime my account is in arrears month after month, my payments are returned and WESBANK is not responding! DONT MAKE USE OF WESBANK