CW
Charlene W
1 reviews | Active since Jun 2020
26 Jun 2020, 15:12
Payment relief/new installment
Hi Wesbank
Please contact me with regards to the new installment you have asked me to approve via Debi check. I'm only one month into the payment relief and I got a nice surprise yesterday. I have been completely blindsided here and the addendum you asked as to sign for the payment relief isnt transparent at all as you are increasing my installment by R1000??? How do you expect your customers to pay this if they have asked for help in the first case. I would appreciate some help here and explanations. It is really impossible to get hold of you and any assistance would be appreciated. I would rather cancel my payment relief if this is the help you are actually offering
Charlene Winfield
Helpful (0)
Replies (2)0
Replies (2)
WesBank's replyOfficial
26 Jun 2020, 16:24Dear Charlene W
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
WesBank's reply26 Jun 2020, 16:24
Official
Dear Charlene W
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
CW
Charlene W's updateReviewer Update
27 Jun 2020, 09:05@wesbank thank you, I managed to get through today and the consultant explained that it wouldn't affect my installment and how a debicheck works. In future please inform us of such messages so panic can be avoided. Much appreciated
CW
Charlene W's update27 Jun 2020, 09:05
Reviewer Update
@wesbank thank you, I managed to get through today and the consultant explained that it wouldn't affect my installment and how a debicheck works. In future please inform us of such messages so panic can be avoided. Much appreciated