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Desiree B
1 reviews | Active since Apr 2020
18 Jun 2020, 11:23
PAYMENT RELIEF POOR SERVICE
Wesbank approved my three months payment relief for COVID-19 implemented 15 May 2020, 15 June 2020. yesterday I received an email saying the first payment is due 15 July 2020 INSTEAD OF 15 AUGUST 2020 AS PER SIGNED ADDENDUM?? ADDENDUM IS SIGNED AND VALID. WHEN I CALL THEIR COLLECTIONS DEPARTMENT NO ONE WANTS TO ACCOUNT FOR THIS. WHY DO TREAT YOUR CLIENTS LIKE THIS? THIS IS MUST BE RESOLVED ACCORDING. IAM DISSATIFTIED WITH WESBANK.
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WesBank's replyOfficial
18 Jun 2020, 12:35Dear Desiree B
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
WesBank's reply18 Jun 2020, 12:35
Official
Dear Desiree B
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
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Desiree B's updateReviewer Update
18 Jun 2020, 12:50***
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Desiree B's update18 Jun 2020, 12:50
Reviewer Update
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