Payment relief? Application process is impossible!!

Payment relief - No idea what do? How do I apply??

I was told to log my vehicle payment relief request on the Wesbank website. The Wesbank site then tells me to request on the FNB app, but when I do that I get offered a cashflow relief plan - This is not what I want to apply for. Then after calling customer care I was told to complete a request form and send it to Covidassist. Then I received a reply from Covidassist to apply on the Wesbank site.

This is extremely frustrating.

Madeli Le Roux ***

Vehicle: Volkswagen Golf VII GTI 2.0 TSI DSG Account number: ***