Payment relief

Wesbank is the worst bank ever!!!!! No one helps no one calls back why does everyone else get payment relief-z. I’ve app**** for relief at the beginning of covid 3months later I’ve been told that it was declined due to a game account. Game and wesbank is not from the same group!! The president gave us another 3months relief why are you guys not listening to your president!!!!!!! You make me sick can all wesbank manager worker should do there work properly it seems they are working from home now they lazy!!!! You guys handed over with out payment relief!!!!!!

Thanks the for the call unfortunately the line got cut. As discussed I’ve went in to the bank at the beginning of covid and app**** for the relief the guy in Seapoint branch showed me how to apply for the relief for wesbank and choose that option I then called the wesbank a few months later as it shows that my covid application is pending I then called the wesbank and was told that everything had been approved and would not have to worry I then called the wesbank again a few month later only to be told that I was declined It’s not my fault that covid started and could not work I’m sure all of you have family members who lost their jobs who is going to loose their homes and cars. This is unacceptable that I have to pay R9k please could this be escalated and all the calls should be listened to I’m sure you guys can use my number and see all the calls I made since you guys are a big financial institute. I’ll have to take this matter to the ombudsman as this is unacceptable.

You guys have no remorse I’ve take my complaint to the ombudsman since you guys are working from home you seem to be catching on more **** than working