NM
Ntsikelelo M
1 reviews | Active since Jan 2019
10 Feb 2021, 14:49
Payment Recall
On 27 October 2020, I mistakenly made a payment of R4800 to WesBank via EFT from my Capitec account. I tried to recall the payment but WesBank refused to give my money back. I don't know why WesBank is holding my money because I'm not their client and I don't have contract with WesBank. WesBank, please payback the money.
Helpful (0)
Replies (3)0
Replies (3)
WesBank's replyOfficial
10 Feb 2021, 15:01Dear Ntsikelelo Myaluza,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
Best regards,
WesBank's reply10 Feb 2021, 15:01
Official
Dear Ntsikelelo Myaluza,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
Best regards,
WesBank's replyOfficial
10 Feb 2021, 15:02Dear Ntsikelelo Myaluza,
Your reference number is CRSCBD4F.Should you require further assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,
Wiesaal Sallie
***
Your reference number is CRSCBD4F.Should you require further assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,
Wiesaal Sallie
***
Best regards,
WesBank's reply10 Feb 2021, 15:02
Official
Dear Ntsikelelo Myaluza,
Your reference number is CRSCBD4F.Should you require further assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,
Wiesaal Sallie
***
Your reference number is CRSCBD4F.Should you require further assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,
Wiesaal Sallie
***
Best regards,
NM
Ntsikelelo M's updateReviewer Update
18 Feb 2021, 15:19They refused to pay my money back. I'll seek a legal advice.
NM
Ntsikelelo M's update18 Feb 2021, 15:19
Reviewer Update
They refused to pay my money back. I'll seek a legal advice.