KM
Khanyisani M
1 reviews | Active since Mar 2025
05 Aug 2025, 08:41
Payment Not Reflecting – Unfair Credit Report & Rude Support
I paid WesBank on 30 July 2025, sent proof, and used the correct reference yet the payment still doesn’t reflect. They even reported me to the credit bureau unfairly. Customer service is clueless, rude, and not helpful at all. This is unacceptable. Fix this now!
Helpful (0)
Replies (2)0
Replies (2)
WesBank's replyOfficial
05 Aug 2025, 08:55Dear Khanyisani M,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply05 Aug 2025, 08:55
Official
Dear Khanyisani M,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
KM
Khanyisani M's updateReviewer Update
05 Aug 2025, 09:04Thank you for acknowledging my HelloPeter post and confirming that a formal complaint has been logged.
However, this matter has already dragged on far too long, and despite multiple escalations, no one has contacted me directly with a resolution or even a proper update.
I expect this to be treated with urgency. The fact that I was wrongfully reported to the credit bureau while my payment remains unallocated is unacceptable and has already caused unnecessary damage and stress.
KM
Khanyisani M's update05 Aug 2025, 09:04
Reviewer Update
Thank you for acknowledging my HelloPeter post and confirming that a formal complaint has been logged.
However, this matter has already dragged on far too long, and despite multiple escalations, no one has contacted me directly with a resolution or even a proper update.
I expect this to be treated with urgency. The fact that I was wrongfully reported to the credit bureau while my payment remains unallocated is unacceptable and has already caused unnecessary damage and stress.